Customer Support

Technical Customer Support (Lima, Peru)

Lima   |   Full Time

We are looking for people with great problem-solving skills and a can-do attitude to join our support team. Our app is renowned for its great customer service and we need someone who can make this even better. 


About us: 

  • Judge.me is a bootstrapped, profitable and fast growing SaaS company.
  • We build our own products that customers love, best known for Shopify's number 1 ranked app Judge.me Product Reviews app with over 6000 five star app reviews.
  • We are a growth miracle, growing organically and consistently doubling annually, just by word of mouth with zero paid marketing.
  • Our team of 42 strong is very international, well diversified, located in London (UK, headquarters), Saigon (Vietnam), Lima (Peru) and Casablanca (Morocco). 
  • We've made a worldwide impact, with over 116K shops actively using our software in 140+ countries, who altogether fulfill over 35 million orders every MONTH for which we generate over 1 million verified buyer reviews per month.


About the job (Summary):

  • Job title: Technical Customer Support

  • Salary: $800 / month (starting)

  • Working days: Mon - Fri

  • Location: Lima, Peru

  • Start date: ASAP


Requirements:

Must-have:

  • English (all 4 skills)

  • Technical skills: CSS, HTML, Javascript (beginners accepted)

  • A positive attitude to make our users successful (instead of a ‘just getting a job done’ or ‘following a process’ attitude)

  • Willingness to learn about e-commerce, technical aspects of our app, and Shopify/WooCommerce/BigCommerce

Optional but preferred:

  • Prior work experience in technical or customer-facing jobs (online or offline) is a big plus

  • Experience in e-commerce platforms or with Javascript, Liquid, WordPress would also be great


* Full training will be provided


What you will do:

  • Provide installation/onboarding for new users

  • Provide "omnichannel" support (chat, emails, calls, social media, and forum)

  • Solve technical issues (or prepare them to be done by our developers)

  • Answer questions about the app features and settings

  • Improve our users’ stores by fine-tuning settings and/or customizations

  • Be compassionate about our users’ problems, goals, and desires


Why it would be awesome to work with us:

  • Our team is small and growing steadily, your work will have a significant impact and be appreciated by our team members and customers.

  • You'll get some first-hand experience with our customers while helping us. You can see thousands of e-commerce businesses, of all sizes and types, managing their businesses and learn from them.

  • No overtime. No dress code, wear whatever you want (but wear something of course). The main thing we care about is the quality of your work. 

  • Open work-environment. Ideas and feedback are welcome and appreciated. Criticism is always blameless and constructive. We want ourselves to improve after all.


Interested?

  • In your Cover Letter, please state your previous work experience, your personal career perspectives, and your current occupation. Please also state the last time you left a review when you purchased something - online or offline.

  • If you have any questions, feel free to reach out at careers@judge.me

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