Product Owner [Expression of Interest]

London, England
Work Type: Full Time

Disclosure: We plan to hire for this role in the near future but we don’t know a start date yet and we are currently not holding interviews. If and this role appeal to you, we would love to hear from you so we can consider you for other roles, invite you to our recruiting events and contact you once we open interviews for this role

About the job

Keen to shape the Product Reviews app product line? We’re looking for a Product Owner to lead the technical development and launch of new app features. This role will be based in London, where we’re building out our global headquarters.

About us

We believe in a world where you have trustworthy customer reviews for all products and services. Our mission is to increase trust between consumers and businesses by making online reviews more reliable and transparent. is a bootstrapped, profitable, and fast-growing SaaS company. We build our own products that customers love, best known for Shopify's number 1 ranked app Product Reviews app with over 18,000 five-star app reviews.

We rapidly gained enormous traction, growing our number of users by more than 50% per year for the last four years just by word of mouth with zero paid marketing or sales. Over 298,000 shops in 140+ countries actively use our software and altogether fulfil over 70 million orders every MONTH, for which we generate over 1 million order-verified buyer reviews per month.

Most of our 55-person team is working at our headquarters in London (UK) and we have customer support staff in London (UK, headquarters), Saigon (Vietnam), Casablanca (Morocco), and Lima (Peru), enabling 24/7 service. 

Don’t miss this exciting opportunity to be at the forefront of a transformation of the customer reviews space.

Find out more about our culture and about our team.


1. Implement feature roadmap for the Product Reviews app and manages the development cycle:

  1. Understand vision from management, and work with design and engineering teams to flesh out detailed specifications for developers.

  2. Scope project builds: Break larger projects into phases, and give completion estimates and progress updates to the management team.

  3. Lead product development: ensure what is built meets specifications, quality standards, and deadlines.

  4. Work with marketing to publicize new features and instructional content.

  5. Validate your product. Measure the quantitative and qualitative impact of features.


2. Prioritize product development requests 

  1. Manage incoming requests from internal and external clients (e.g. customer support, marketing, operations, app integration partners). Prioritize requests and escalate to decision-makers as appropriate. 

  2. Ensure requests are complete and contain enough info for decision-making and subsequent implementation by the engineering team.


3. Create and maintain processes to gather feedback and make routine updates

  1. Bugs: Maintain backlog, work with QA to verify bugs, and developers to fix them.

  2. Smaller UI/UX updates: work with design to improve user experience.

  3. Others: Translations, integrations.


4. Internal communication

  1. Ensure goals are aligned within the product team and other stakeholders. 

  2. Keep other departments updated about features and policy changes.

  3. Support other teams if they have product-related questions.



  • Product Owner experience. Eager to take ownership and lead an international, cross-functional team and talk design, tech (with developers), and marketing.

  • Business-driven and results-oriented. Able to manage conflicting priorities, focus on building what will make the most business impact, and provide validation of that.

  • Customer-focused and UX-minded product evangelist. Excited to learn all about our products and share them with our users!

  • Technically minded. A logical thinker who considers multiple scenarios and flows. Used to assessing risks in uncertain situations.

  • Excellent communicator with fantastic written and spoken English. Detail-oriented with the ability to write copy and proofread publicity materials.


The ideal candidate will have

  • Experience with e-commerce platforms like Shopify, WooCommerce, BigCommerce, as well as in the review apps space.

  • Some complementary skill sets, for example, in areas like growth-hacking, go-to-market, data analysis, statistics and machine learning, UX research, or design.

  • Familiarity with our toolsets: Asana, Figma, Google Analytics + Tag Manager + Data Studio, Metabase, Google Suite, Hotjar.

  • Morning person: Working hours are somewhat flexible, but a good part of the time involves working with the development team in Vietnam, so someone who likes to start and end the day early is ideal.

  • Have an investment mentality, and want to build for the long term.


Why it’s awesome to work with us

  • We’re a diverse, international, and close-knit team that is growing rapidly.

  • We make products that our customers love.

  • We champion an open culture of continuous improvement, where everyone is heard and criticism is always constructive.

  • Our hours are flexible. There’s no overtime and no dress code. You can wear whatever you want (but wear something, of course).

  • We offer great development and learning opportunities.


Compensation and Benefits

  • £45,000 - £80,000 per annum based on experience.
  • Quarterly profit share bonus
  • Hybrid Remote/Office working - 2 days in the office
  • Company laptop.
  • Private health package with Vitality.
  • Employee discount: instant vouchers, cashback, reloadable cards, and the SmartSpending app.
  • Employee Wellbeing Centre: exercise videos, recipes & nutrition, financial guides, and tools, and mindfulness videos.
  • 30 days leave
  • Weekly team lunches out, on us.
  • Quarterly team events.
  • Flexible work hours, within reason. No overtime
  • No dress code, wear whatever you want (but wear something of course).


  • Office in London, UK

  • Located in Old Street in the heart of Shoreditch, easily accessible, with excellent transport links.

How to apply

We strongly prefer candidates that send along a cover letter with some information about why you’re interested in this position. Please also include your Linkedin profile URL, if you have existing rights to work in the UK and/or if you will need assistance with visa sponsorship or relocation.

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