Customer Support

Technical Customer Support (Saigon)

Ho Chi Minh City   |   Full Time

We are looking for people with great problem-solving skills and a can-do attitude to join our support team. Our app is renowned for its great customer service and we need someone who can make this even better.

About us: 

  • Judge.me is a bootstrapped, profitable and fast growing SaaS company.
  • We build our own products that customers love, best known for Shopify's number 1 ranked app Judge.me Product Reviews app with over 6000 five star app reviews.
  • We are a growth miracle, growing organically and consistently doubling annually, just by word of mouth with zero paid marketing.
  • Our team of 42 strong is very international, well diversified, located in London (UK, headquarters), Saigon (Vietnam), Lima (Peru) and Casablanca (Morocco). 
  • We've made a worldwide impact, with over 116K shops actively using our software in 140+ countries, who altogether fulfill over 35 million orders every MONTH for which we generate over 1 million verified buyer reviews per month.

About the Job (Summary)

  • Job title: Technical Customer Support
  • Salary: $800 / month (starting)
  • Working days: Mon - Fri
  • Location: Private office in District 1
  • Start date: flexible

Requirements

Must-have:

  • English (all 4 skills)
  • Technical skills: CSS, HTML, Javascript (beginners accepted)
  • A positive attitude to make our users successful (instead of a ‘just getting a job done’ or ‘following a process’ attitude)
  • Willingness to learn about e-commerce, technical aspects of our app, and Shopify/WooCommerce/BigCommerce

Optional but preferred:

  • Prior work experience in technical or customer-facing jobs (online or offline) is a big plus
  • Experience in e-commerce platforms or with Javascript, Liquid, WordPress would also be great

* Full training will be provided

What You Will Do

  • Provide installation/onboarding for new users
  • Provide "omnichannel" support (chat, emails, calls, social media, and forum)
  • Solve technical issues (or prepare them to be done by our developers)
  • Answer questions about the app features and settings
  • Improve our users’ stores by fine-tuning settings and/or customizations
  • Be compassionate about our users’ problems, goals, and desires

Why It Is Awesome to Work with Us

  • Our team is small and growing steadily, your work will have a significant impact and be appreciated by our team members and customers.
  • You'll get some first-hand experience with our customers while helping us. You can see thousands of e-commerce businesses, of all sizes and types, managing their businesses and learn from them.
  • No overtime. No dress code, wear whatever you want (but wear something of course). The main thing we care about is the quality of your work. 
  • Open work-environment. Ideas and feedback are welcome and appreciated. Criticism is always blameless and constructive. We want ourselves to improve after all.

Interested?

  • In your Cover Letter, please state your previous work experience, your personal career perspectives, and your current occupation. Please also state the last time you left a review when you purchased something - online or offline.
  • If you have any questions, feel free to reach out at careers@judge.me.

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Cover Letter