Customer Support

Customer Support Specialist

Lima   |   Full Time

Job Description

This will involve:

  • Provide installation/on boarding help for new users
  • Answer questions about app features/settings
  • Improve our users’ stores by fine-tuning settings or customizations
  • Solve technical issues, or prepare them to be done by our developers
  • Be compassionate about our users’ problems, goals, and desires
  • Provide "omnichannel" support( Chat,Email, Calling, social media, and forum)

We provide intensive on boarding and coaching when you join the team. We will explain our support work-flow, technical specifics about our software and Shopify, and share all knowledge that enables you to work in an efficient manner.

The goal is to enable you to work in a self-managed way, where you connect with your team members when needed to learn and coach others when you can share knowledge. The support team connects on an online meeting once a week.

Work Experience

We are looking for a technical-inclined person who is eager to help dozens of e-commerce shops every day to collect product reviews with our software. 

At best, you already have experience in working remotely.

  • Great command of written English: Users inquire and receive replies in writing (email/tickets and chat)
  • A positive attitude focused on making our users successful (instead of a ‘just getting a job done’ or ‘following a process’ attitude)
  • Willingness to learn about e-commerce, technical aspects of our app and Shopify/WooCommerce/BigCommerce, handling users in customer support in critical situations
  • Technical skills, including learning to adjust code in HTML and CSS, and read/edit/write JavaScript code
  • Document what you learn and share it with your team as well as ask questions to learn quickly
  • Prior experience in technical or customer-facing jobs (online or offline) is a big plus.
  • Experience in e-commerce (also other than Shopify) would be great - you can also set-up a free store via a Shopify partner account


All relevant skills will be taught on the job through coaching and 1-on-1 sessions after you start. Working in customer support requires technical knowledge of HTML, CSS, liquid (Shopify’s own template language) and JavaScript.

About the job (Summary)

Job Title: Technical Customer Support

Compensation: US$500 - US$800 / month (based on a 40 hour week)

Working days: Please state your availability and time zone, weekdays/weekends

Location:  Office in Lima Peru

Start date: flexible

Please state your previous work experience, your personal career perspectives, your possible working schedule and your current occupation, as well as questions about the job or itself. Please also state the last time you left a review when you purchased something - online or offline.

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