Technical Customer Support

Are you looking to work in an IT startup?

Come work with Judge.me, an E-commerce app that enables merchants to gather reviews.  Be part of a company with 42 employees from different countries and work in an environment that enables you to grow.

What are we looking for?

We are looking for motivated people with great problem-solving skills and a can-do attitude. Our app is renown for its great customer support and we need people who can make this even better.
PS: We currently need Spanish-speaking / Italian-speaking candidates

Job Description

This will involve:

• Provide installation/onboarding help for new Judge.me users
• Answer questions about Judge.me app features/settings
• Improve our users’ stores by fine-tuning settings or customizations
• Solve technical issues, or prepare them to be done by our developers
• Be compassionate about our users’ problems, goals, and desires
• Provide "omnichannel" support (chat, emails, calls, social media, and forum)

We provide intensive onboarding and coaching when you join the team. We will explain our support workflow, and technical specifics about our software and Shopify, and share all knowledge that enables you to work in an efficient manner.

The goal is to enable you to work in a self-managed way, where you connect with your team members when needed to learn and coach others when you can share knowledge. The support team connects on an online meeting once a week.

Work Experience

We are looking for a technical-inclined person who is eager to help dozens of e-commerce shops every day to collect product reviews with our Judge.me software. 

• Great command of written English and French: Users enquire and receive replies in writing (email/tickets and chat)
• A positive attitude focused on making our users successful (instead of a ‘just getting a job done’ or ‘following a process’ attitude)
• Willingness to learn about e-commerce, technical aspects of our app and Shopify/WooCommerce/BigCommerce, handling users in customer support in critical situations
• Technical skills, including learning to adjust code in HTML and CSS, and read/edit/write JavaScript code
• Document what you learn and share it with your team as well as ask questions to learn quickly
• Prior experience in technical or customer-facing jobs (online or offline) is a big plus.
• Experience in e-commerce (also other than Shopify) would be great - you can also set up a free store via a Shopify partner account

Skills

All relevant skills will be taught on the job through coaching and 1-on-1 sessions after you start. Working in Judge.me customer support requires technical knowledge of HTML, CSS, Liquid (Shopify’s own template language), and JavaScript.

About the job (Summary)

Job Title: Technical Customer Support

Compensation: $1100 USD / month (based on a 40-hour week)

Working days: Please state your availability and time zone, weekdays/weekends

Location: Casablanca

Start date: flexible

Please state your previous work experience, your personal career perspectives, your possible working schedule, and your current occupation, as well as questions about the job or Judge.me itself. Please also state the last time you left a review when you purchased something - online or offline.

Company description:

Judge.me is a bootstrapped, profitable, and fast-growing SaaS company.

We build our own products that customers love, most notably the Judge.me Product Reviews app on https://apps.shopify.com/judgeme with over 15,000 five-star app reviews and in active use by over 250,000 e-commerce merchants.

• Our team of 50 strong is very international, and well diversified, located in London (UK, headquarters), Saigon (Vietnam), Lima (Peru), and Casablanca (Morocco).  

• We've made a worldwide impact, with over 250,000 active customer shops in 140+ countries, who altogether fulfill over 60 million orders every month for which we generate about 1 million product reviews per month.

Why it is awesome to work with us:

• Our team is small and growing steadily, your work will have a significant impact and be appreciated by our team members and customers.
• We are diversified and international, with team members from all around the globe. In our Saigon office, about half the team is Vietnamese, and the other half is international, from the UK, Singapore, Portugal, Brazil, Peru, and Morocco.
• First-hand experience with our customers while helping us. You can see thousands of e-commerce businesses, of all sizes and types, managing their businesses and learning from them.
• No overtime. No dress code, wear whatever you want (but wear something of course). The main thing we care about is the quality of your work. 
• Open work environment. Ideas and feedback are welcome and appreciated. Criticism is always blameless and constructive. We want ourselves to improve after all.

If you have additional questions, please write to us at careers@judge.me.