Customer Support

Technical Support for E Commerce app (Lima)

Lima   |   Full time

Are you looking to work with an IT startup?

Come work with Judge.me, an E-commerce app that enables merchants to gather reviews.  Be part of a company with 20 employees from different countries and work in an environment that enables you to grow.


What are we looking for?

We are looking for motivated people with great problem-solving skills and a can-do attitude. Our app is renown for its great customer support and we need people who can make this even better. 


Job Description

This will involve:

  • Provide installation/on boarding help for new Judge.me users
  • Answer questions about Judge.me app features/settings
  • Improve our users’ stores by fine-tuning settings or customizations
  • Solve technical issues, or prepare them to be done by our developers
  • Be compassionate about our users’ problems, goals, and desires
  • Provide "omnichannel" support( Chat,Email, Calling, social media, and forum)

We provide intensive on boarding and coaching when you join the team. We will explain our support work-flow, technical specifics about our software and Shopify, and share all knowledge that enables you to work in an efficient manner.

The goal is to enable you to work in a self-managed way, where you connect with your team members when needed to learn and coach others when you can share knowledge. The support team connects on an online meeting once a week.

Work Experience

We are looking for a technical-inclined person who is eager to help dozens of e-commerce shops every day to collect product reviews with our Judge.me software. 


  • Great command of written English: Users inquire and receive replies in writing (email/tickets and chat)
  • A positive attitude focused on making our users successful (instead of a ‘just getting a job done’ or ‘following a process’ attitude)
  • Willingness to learn about e-commerce, technical aspects of our app and Shopify/WooCommerce/BigCommerce, handling users in customer support in critical situations
  • Technical skills, including learning to adjust code in HTML and CSS, and read/edit/write JavaScript code
  • Document what you learn and share it with your team as well as ask questions to learn quickly
  • Prior experience in technical or customer-facing jobs (online or offline) is a big plus.
  • Experience in e-commerce (also other than Shopify) would be great - you can also set-up a free store via a Shopify partner account

Skills

All relevant skills will be taught on the job through coaching and 1-on-1 sessions after you start. Working in Judge.me customer support requires technical knowledge of HTML, CSS, liquid (Shopify’s own template language) and JavaScript.


About the job (Summary)

Job Title: Technical Customer Support

Compensation: US$500 - US$800 / month (based on a 40 hour week)

Working days: Please state your availability and time zone, weekdays/weekends

Location:  Office in Saigon (HCMC ) Vietnam

Start date: flexible

Please state your previous work experience, your personal career perspectives, your possible working schedule and your current occupation, as well as questions about the job or Judge.me itself. Please also state the last time you left a review when you purchased something - online or offline.


Company description

  • Judge.me is a bootstrapped, profitable and fast growing SaaS company.

  • We build our own products that customers love, most notably the Judge.me product review app on https://apps.shopify.com/judgeme with over 900 five star app reviews and in active use by over 16000 ecommerce merchants.

  • We are a growth miracle, growing organically and consistently doubling annually just by word of mouth with zero paid marketing.

  • Our team is very international, with about half expats in our Saigon based product team and a US support team based in Lima, Peru.

  • We've made a worldwide impact, with over 16000 active customer shops in 140+ countries, who altogether fulfill over 5 million products every MONTH for which we generate over 230000 product reviews per month.

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